The day-to-day IT that your team should be able to take for granted.

Managed Services is the practice that takes the day-to-day IT operations of an SME and runs it as one joined-up operation with a single point of accountability. Most SME IT is stitched together from three or four legacy contracts, a couple of suppliers who never quite handed over, and one person internally who knows where the bodies are buried. We take the whole thing over, document what's actually there, and operate it under one team.

For a one-person startup, that means the helpdesk you didn't have. For a 250-person operation, it means the layered ops function you'd otherwise need three full-time engineers to staff. Same team either way, scoped to what's actually needed.

What's included

We deliver these as a managed service, individually or as a bundle. Each item is delivered to the same standard regardless of which tier you're on:

How we work

A four-step cadence, the same shape regardless of whether you're a 5-person startup or a 200-person established business:

1. Discovery (week 1). We walk through your IT setup, read every contract, map every licence and account, and produce a written IT review.
2. Stabilise (weeks 2–6). We fix what's actually broken, document it all, and bring everything up to a known-good baseline.
3. Operate (ongoing). Helpdesk, monitoring, patching, vendor calls and procurement run on a monthly cadence. You get one number to ring.
4. Review (quarterly). A formal quarterly review covering what's changed, what's coming, what the roadmap says, sized to the business, not the supplier.

Who it's for

Managed Services typically lands well with:

• SMEs from 1 to 250 staff across Greater London and the home counties
• Businesses inheriting a tangle of legacy IT contracts and wanting one team to take it on
• Teams with no internal IT, where the office manager has been holding it together until now
• Established SMEs whose one-person IT manager has just resigned and the renewals are now invisible
• Founder-led businesses tired of explaining their setup to a different engineer each call

Outcomes

What clients typically see in the first ninety days of a Managed Services engagement:

• Full documentation of your IT setup, so nothing lives only in one person's head
• Predictable monthly cost, with call-outs the exception rather than the norm
• Faster fixes, because tickets are resolved by people who already know your setup
• A roadmap that shows what to invest in, what to retire, and when

Common questions

Do you cover Apple, Windows, and mixed setups?

Yes. We support UniFi, Apple, Microsoft and Google as primary stacks, and the full range of Windows hardware. Mixed setups are normal; most SMEs run one of those for productivity and a different one for engineering or design.

What size team is too small?

There isn't one. We look after businesses from one founder upwards. A one-person business with a single laptop and a Google Workspace account still benefits from helpdesk, device management and backup being someone else's problem.

What size is too big?

Around 250 staff. Beyond that, the maths usually says hire in-house and keep us for the advisory layer.

Are you tied to a single vendor?

No. We have a preferred stack (UniFi for networking, Microsoft 365 or Google Workspace for productivity, named EDR and backup vendors) because we know them deeply, but we hold no exclusivity. If the right answer for your business is something else, we say so.

Who actually answers the phone?

The founder who looks after your account, with the other two a message away for anything strategic or escalated. There's no switchboard.

More questions? See the full FAQ.

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Related field notes

Long-form posts from the team on Managed Services topics:

• Two years of UniFi rollouts: what we'd keep and what we'd swap
• Cloud-first AD: where SME estates are actually landing in 2026
• The four kinds of IT debt every SME carries
• From four supplier contracts to one: a unified-internet story
• The handover meeting that wasn't: what we learned about turnover risk