Managed Services
A base monthly fee plus per-device pricing, structured around three tiers. Every tier includes a named founder as your account lead and standard 8am–6pm Mon–Fri support. Out-of-hours cover for critical (P1) outages depends on your tier and contract, and hours can be adjusted where the business needs evening or weekend cover.
Essentials
For small SMEs needing reliable IT support without the bells and whistles. Best for businesses with under ten devices.
- Up to 10 endpoint devices, 1 meeting room
- Additional devices at £15 each per month
- Named founder as your account lead
- Support 8am–6pm Mon–Fri; out-of-hours P1 cover where your tier or contract includes it
- Basic proactive monitoring
- Weekly reports, critical patches
Plus
For growing SMEs who want more frequent on-site support, advanced monitoring and quarterly reviews. The most common starting point.
- Up to 20 endpoint devices, 3 meeting rooms
- Additional devices at £15 each per month
- Named founder as your account lead
- One free call-out each month
- Quarterly system reviews and custom reports
- Advanced proactive monitoring
- Support 8am–6pm Mon–Fri; out-of-hours P1 cover where your tier or contract includes it
Premium
For established SMEs running multiple offices or hybrid setups. Priority response times, more frequent on-site support, and the lowest per-device rate.
- Up to 40 endpoint devices, 5 meeting rooms
- Additional devices at £12 each per month (lowest rate)
- Named founder as your account lead, with priority response times
- Five free call-outs each month
- Monthly custom reports
- Comprehensive proactive monitoring
- Support 8am–6pm Mon–Fri; out-of-hours P1 cover where your tier or contract includes it
Full Managed Services page has the breakdown of what's included across the day-to-day, cloud, hardware and people layers.
Other practices
Indicative starting figures. Each engagement is scoped to fit.
AI Enablement
Assessment & policy from £7,500
Rollout projects from £15,000
Practical AI rollouts using Google Gemini, Anthropic Claude, OpenAI ChatGPT and Microsoft Copilot. Workflow build, training, governance.
See AI Enablement →Security Solutions
Comprehensive Security Audit from £3,500
Managed Security Services from £150 per user per month
Pen testing from: External £3,500 · Internal+External £6,500 · Web App £4,500
Cyber and physical security led by founders with hands-on information security experience from Head of IT and IT Manager roles. Cyber Essentials Plus, endpoint detection and response (EDR), CCTV and access control.
See Security Solutions →Consulting Services
IT Roadmap Development from £10,000
Hourly from £175 / hr
Monthly retainer from £1,500
Strategic Advisory Retainer from £3,000 / month
Independent IT consulting for SMEs. Audits, strategy, migrations, office moves, website design.
See Consulting Services →Things to know
- Onboarding: every new Managed Services engagement carries a one-off onboarding fee covering discovery of your IT setup, documentation and operational handover. From £1,500 (Essentials), £3,000 (Plus), £5,000 (Premium). Final figure scoped during the discovery call.
- On-site across Greater London and the home counties, plus Brighton & Hove: travel included within Greater London, quoted outside it. Remote support UK-wide.
- 12-month initial term on Managed Services, then rolling with 30 days' notice
- Support hours adjustable per contract: weekend or evening cover available where the business needs it
- Ad-hoc call-outs beyond the tier allowance billed at £95 per hour
- Volume discounts available for larger engagements or longer-term contracts